Refund policy

Every Wildara piece is made to order, so we don't accept returns or exchanges for sizing, color, or change of mind. Please check the size guide on each product page before ordering.

Damaged, defective, or misprinted items

If something arrives wrong, we'll make it right with a replacement or refund, your choice. Email us at support@wildara.co within 30 days of delivery with your order number and a photo of the issue. We'll respond within two business days.

Personalized items

Custom text is printed exactly as entered at checkout, so please double-check spelling before ordering. Typos in submitted text aren't covered, but if what we printed doesn't match what you entered, that's on us and we'll replace it free.

Wrong address or unclaimed packages

If a package comes back to us due to an address error, we can reship once you cover the new shipping cost. Notice a mistake right after ordering? Email us immediately. We can sometimes fix it before production.

Lost in transit

If tracking stalls or shows delivered but nothing arrived, email us within 30 days of the expected delivery date and we'll work it out with the carrier.

Order changes and cancellations

Orders go into production quickly. Email us right away and we'll do our best. Once production starts, we can't stop it.